We want you to be happy! Most items you can just send back but if you have a specific question about something just give us a call. If you need to return an item it must be in good re-sellable condition.
• Best time to call: 509-677-3335 10 to 3 PST Mon-Fri but you may leave a message 24 hours a day and we will get back to you as soon as possible.
• How to make returns: KEEP YOUR RECEIPTS! We only need your name, phone number and invoice number on a separate piece of paper. Give us instructions as to what you want to be refunded or exchanged. Please rely on your credit card statement or online credit card services to check on refunds and restrict calls to questions on errors only. Please allow 4-6 weeks for the refund process to be completed. Refunds will be given in the same tender as the original order.
• Responsibility: We take responsibility to get the package to your door. All packages come with "free" tracking now but for your peace of mind you may want to invest in insurance, as you are responsible for the return of the package and its postage. Condition: Clean, unwashed items that are in their original packaging from us may be returned for exchange or refund. We prefer that to happen within 30 days. Be careful to avoid stains and strong smoke smells, as we cannot accept them back.
• Restocking fee: When a package comes back to us labeled "Refused or Not Accepted" it will be subject to a 20% restocking fee, unless of course it was due to our error. This fee will also apply to special orders of items not usually kept in stock.
• Online Orders: We reserve the right to be human and sometimes make typing errors. We will usually give the ordered at price when a new shipment comes in at a higher rate but once in awhile a gross error is made. We will discuss the correct price with you before sending anything.